National Association for Healthcare Quality

Operational Assessments | Recruiting and Staffing | Strategic Planning

OVERVIEW

The National Association for Healthcare Quality (NAHQ) partnered with .orgSource to transition from an association management company to a standalone organization. With the transition complete, CEO Stephanie Mercado set a new goal: building a strategic operational framework to secure NAHQ's future growth and enhance efficiency. 

Founded in 1976, NAHQ is the only organization dedicated to setting healthcare quality standards and empowering professionals across the healthcare continuum to achieve excellence. 

The challenge

Strategic operational planning for nonprofits goes beyond creating workflows; it requires a holistic approach to align people, processes, and resources with organizational goals. After transitioning to a standalone organization, NAHQ recognized the need for a robust operational plan to ensure sustainable growth. 

.orgSource conducted a thorough assessment and identified areas where planning and resource optimization could maximize the impact of NAHQ’s mission. This included staffing alignment, capacity planning, and product development.

The Solution

To guide NAHQ’s transformation, .orgSource implemented a structured approach to strategic operational planning for nonprofits, focusing on: 

  • Staffing Assessments: Aligning roles, skills, and volunteer contributions with growth objectives. 
  • Capacity Planning: Evaluating financial, technological, and human resources to meet strategic targets. 
  • Product and Program Planning: Optimizing pricing strategies and identifying opportunities for future offerings. 
  • Training and Development: Conducting workshops on virtual teamwork, management, and communication skills to enhance internal capacity. 

The plan also included: 

  • Reviewing NAHQ’s entire product line to assign meaningful costs and revenues. 
  • Implementing an operational framework agile enough to adapt to future changes. 
  • Introducing mentoring sessions to foster leadership and support ongoing professional growth. 

The Results

With .orgSource’s support, NAHQ achieved immediate and impactful outcomes: 

  • Optimized product pricing resulted in increased revenue without losing sales. 
  • The operational plan enabled the organization to evaluate and streamline resource allocation effectively. 
  • A disciplined, strategic approach laid the foundation for long-term growth and resilience. 

The strong framework empowered NAHQ to focus on member engagement, operational efficiency, and the value of healthcare quality standards. 

Key Takeways

  • Strategic operational planning enables nonprofits to align resources and strategies effectively. 
  • A focus on staff training and resource optimization builds internal capacity for sustained growth. 
  • Holistic planning is essential for aligning technology, people, and strategy with organizational goals. 

Are You Ready to Elevate Your Association to New Heights with a Future-Ready Partner?

Contact .orgSource today to learn how they can help you unlock growth, build resilience, and achieve excellence for your organization.