It’s critical to plan ahead as you plan for a revamp of your organization’s IT systems. Your plan needs to be flexible enough to grow with the technological advances that are inevitable. Seek out and achieve executive buy-in. This step inspires employees to look forward to new processes and also builds executive empathy towards staff and…

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We’ve all been there. While performing a task or teaching someone a workflow, it occurs to you that you’re probably just doing it that way because John Smith, who left the association 8 years ago, did it that way. When developing a new site’s information architecture or interface, we can fall into this same trap.…

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