Get the Right Answers, Discover Unique Perspectives, Deliver Exciting Outcomes    We’re excited to launch Solutions Day 2023. The November 2 event is designed to give a fresh take on the future! Solutions Day isn’t just a catchy title. We’ll send our audience back to work with new insights and answers to challenging questions like…

Read More

What’s the first lesson of Leadership 101? Begin with yourself. Be the change. Walk the talk—right? It sounds simple. But it’s the assignment that’s easiest to fail. Because you might not know yourself as well as you think. And, without self-awareness, it’s impossible to be a role model for others. Does self-awareness mean you realize…

Read More

Even with a friendly name like “feedback, check-in, or coaching,” a performance evaluation can be uncomfortable, or possibly downright scary.   It’s not surprising if volunteers are reluctant to scrutinize themselves in the mirror. That’s probably why more organizations don’t have a process for evaluating the board of directors, or if they do, that assessment…

Read More

The pandemic was a wormhole. It hurtled us into the future with no time to prepare for that demanding new reality. I am still evaluating the lessons learned. One message that rings loud and clear is the importance of connections. Isolation taught us the value of the relationships and the technology that sustained our communities.…

Read More

Customize is the marketing mantra of the hour. I urge my clients to study data to understand how to deliver the individualized service their members want. And, data is important, but there’s a simpler path to engagement that sometimes gets neglected. What could be more personal than a good old-fashioned conversation? Our expanding digital options…

Read More