Posts Tagged ‘#orgcommunity’
For a Wow Customer Experience, Begin With a Wow Culture
I was browsing the Zappos website today. Yes, it’s that time of year, but I wasn’t shopping. My mind was on culture. Culture is a critical component of digital transformation, and issues in this area frequently surface during my consulting engagements. Research from McKinsey found that culture was the most significant self-reported barrier to digital…
Read MoreA Positive Culture and an Innovative Approach Sidestep Disruption—How PCI Successfully Moved During the Pandemic
Designing a new office space and making the move is no small venture. When the Precast/Prestressed Concrete Institute (PCI) planned to move from downtown Chicago to Chicago’s Triangle Plaza near O’Hare International Airport they knew that they would need outside support to manage the project. .orgSource Senior Consultant, Kevin Martlage, had recently been working with…
Read More