Archive for July 2024
Delivering Excellence in the Age of AI or Association 4.0
Part Two When the generative AI bots made their debut in early 2024, they signaled a definitive end to the idea that yesterday’s technology is good enough for today’s members. Expectations for high-touch service and personal attention are rising steadily. Sliding by on “same old, same old” is not an option in a newly competitive…
Read MoreGrounded in Tradition and Focused on the Future, A Conversation With Richard Yep, CAE, FASAE
I love talking with executives who see the association industry through a wide lens. My recent podcast guest, Richard Yep, is one of those people. Richard is a visionary thinker whose opinions are filtered through years of experience.
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