stop guessing and start understanding your members

What worked five years ago isn’t broken. It’s just irrelevant. Too many associations are still pouring energy into programs and engagement strategies that no longer resonate. Why? Because they’re basing decisions on assumptions—about what members want, how they engage, and what drives value. But here’s the real challenge: changing member expectations are moving faster than most associations can adapt. Are You Listening—or Guessing?  Let’s be honest:…

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