Posts Tagged ‘Digital Culture’
The Upskilling Gap: Why Some People Jump into AI and Others Freeze
Upskilling has always mattered. But right now, with AI evolving faster than most organizations can update job descriptions, a clear AI upskilling plan has become a survival skill, not a bonus. Here’s the part leaders rarely say out loud: AI is exposing the gap between people who learn by exploring and people who learn by being told what to do. And that…
Read MoreWhy Your Digital Tools Aren’t Enough (And What to Do About It)
Let’s be honest. Most organizations love to talk about “going digital.” They invest in new AMS systems. Move documents to the cloud. Launch a shiny new website. Then they wonder why nothing really changes. Here’s the hard truth: Technology doesn’t transform your organization. People do. You can have all the best tools in the world —…
Read MoreBuilding a Digital-First Culture: Why It’s Essential for Associations
In today’s increasingly digital world, adopting new technologies is no longer optional for associations—it’s essential. But technology alone isn’t enough. To truly thrive in this environment, associations must focus on building a digital-first culture, where digital thinking is embedded into every aspect of the organization, from member engagement to decision-making and operations. A digital-first culture…
Read MoreFor a Wow Customer Experience, Begin With a Wow Culture
I was browsing the Zappos website today. Yes, it’s that time of year, but I wasn’t shopping. My mind was on culture. Culture is a critical component of digital transformation, and issues in this area frequently surface during my consulting engagements. Research from McKinsey found that culture was the most significant self-reported barrier to digital…
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