You’ve Got Mail…But Do You Still Have Relevance? Lessons from AOL’s Decline for Associations  In the 1990s, America Online (AOL) was synonymous with the internet experience. The iconic phrase “You’ve Got Mail” heralded a new era of digital communication and community building. At its peak in 1999, AOL had over 18 million subscribers, making it…

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In today’s environment, adaptability isn’t just an advantage—it’s a necessity. Associations are operating in a time of rapid digital transformation and evolving member expectations, where staying relevant and impactful requires the ability to continuously assess and adjust. While many organizations aspire to achieve excellence, few take the time to evaluate their readiness for the journey. …

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Resilience

Associations are navigating unprecedented challenges. The rapid pace of digital transformation, evolving member expectations, and the need for innovative solutions underscore the importance of resilience. But in an era of constant change, resilience alone is not enough. Associations must adopt a growth mindset, using change as a catalyst for improvement and innovation.  Resilient organizations don’t…

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Delivering member value gets a lot of airplay in this blog and across the association community. There are good reasons for that intense focus. Associations have new, strenuous competitors. Other providers are offering attractive education and networking opportunities; while social and cultural changes are limiting the time volunteers have to participate.

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