.orgCommunity’s June 9 Innovation Summit showcases the most interesting trends in the association industry and the people who make them happen. Planning this event is an annual reset. It’s an opportunity to consider fresh ideas and the strategies that keep them growing. It’s also a chance to discover the technology that supports this new thinking.…

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Mike Moss isn’t a mechanic, but he and his team spent the last year tinkering in a garage. They weren’t taking engines apart and rebuilding them. But the work they did paid off big time. Moss is president of the Society for College and University Planning (SCUP). What he refers to as “tinkering in the…

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Artificial intelligence has moved into customer service departments. Whether it’s Alexa, Watson, or Hal, you can’t visit a website without a super-friendly little bot popping up on the right side of your screen. We are accustomed to the convenience of getting questions answered immediately. Associations haven’t been so quick to jump on the AI bandwagon.…

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In the movie Groundhog Day, actor Bill Murray is condemned to live the same day of his life over, and over, and over again. Groundhog Day thinking is the seductive loop that lurks in offices and conference rooms tempting us to reject fresh ideas for recycled solutions. How do you resist the pull of the…

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“Your financial metrics can be great, but if dragons are all over your organization, eventually the village will burn.” Jon Wolske, former Culture Evangelist at Zappos, Zappos Tours Lead, and international speaker I think, talk, and write a lot about organizational transformation. But I’m not always sure that the people who need to hear my…

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“Imagine a future where you have the information you need to answer your most critical business questions. A time when you have the confidence to address challenging problems and thrive. And, a culture where you can embrace change, and anticipate a positive result.” Sharon Rice, .orgSource’s Managing Director of Business Strategy, described that vision to…

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If you’ve been wondering whether your organization is ready for the digital future, .orgCommunity’s Innovation Summit was the right place to find answers. We hosted some of the association industry’s most thought-provoking leaders at the February 20th event. The American Society of Anesthesiologists provided a sleek venue for a day of creativity, dialogue and connection.…

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Of all the experiences involved in writing a book, and there are many—both frustrating and fascinating, what you learn is the most rewarding. Association 4.0™: An Entrepreneurial Approach to Risk, Courage and Transformation, which I wrote with my business partner Kevin Ordonez, is my second adventure as an author. The entrepreneurs we interviewed taught us…

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