Onboarding Online, Keep New Hires on Track for Success

Congratulations! Online interviewing didn’t make you skip a beat. You found the talent to complete your dream team. You’re probably feeling pretty lucky. But you might be less than enthusiastic about navigating those first months of learning to work together through the small screen. If remote interviewing took some adjustments, virtual onboarding requires more. Getting…

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Remote Work Is a Superpower—Learn How to Use It

I hate to see COVID-19 give remote work a bad rap. The ability to do business from anywhere gives you the superpower to slay disruption in its tracks. But only when you learn the rules. Over the last few months, more than a few people feel as though work sabotaged their lives. The office abruptly…

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Flexible, Hybrid, On-Demand—The Future of Work Holds Opportunity for Leaders Who Accept the Challenge

We’ve all had the feeling—You click to leave the Zoom meeting and your brain needs a refresh along with the computer screen. Here’s some not so surprising news. Zoom fatigue is real. A study from Microsoft’s Human Factor’s Lab demonstrates that brainwave patterns associated with stress and overwork are higher during remote than in-person collaboration.…

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Resolve to Welcome Change

The new year has arrived. We popped the champagne and wished 2020 goodbye and good riddance. There is a vaccine, so an end to our year of living separately is somewhere just over the horizon. On the other hand, the Low Touch Economy is here to stay. I’m struck by 2020 as a defining moment.…

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Invite Risk To the Party and Still Play It Safe

As an entrepreneur who works in the association community, I’m always aware of the differences in these two worlds and the circumstances that influence their distinct perspectives. Associations are cautious diplomats. They try so hard to avoid a misstep that sometimes they don’t see the edge and fall off the cliff despite themselves. On the…

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For a Wow Customer Experience, Begin With a Wow Culture

I was browsing the Zappos website today. Yes, it’s that time of year, but I wasn’t shopping. My mind was on culture. Culture is a critical component of digital transformation, and issues in this area frequently surface during my consulting engagements. Research from McKinsey found that culture was the most significant self-reported barrier to digital…

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Did You Haul Analog Baggage Into the Digital Marketplace?

Did your organization leap or crawl into the virtual realm? The pandemic’s challenging circumstances demanded a quick transition that left many associations carrying unnecessary baggage to the other side. Trying to manage an analog culture in the digital marketplace requires heavy lifting. The new year brings an opportunity to lighten that load. You may have…

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Are You Listening?

It’s one thing when you choose to do your job at the kitchen table; It’s another to be stuck there without an alternative. By choice, the kitchen seems cozy.  When it’s the only space available—not so much. I make that distinction because remote work shouldn’t take all the fall for the perfectly understandable cultural stress…

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Make Data Your Competitive Advantage

Can you guess the answer to this question? Virginia (Ginni) Rometty, Executive Chairman of IBM, recommended making these critical marketing shifts within the next 18 months or risk being left in the dust: What year was it? Surprisingly, Rometty made these remarks in February 2013. She was speaking to CMOs and CIOs at a leadership…

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