Posts by Sherry Budziak

How can you avoid this again? Start with a basic question: “How can I make my members’ lives simpler?” This fundamental exercise can lead to some innovative ideas, even if at first they seem unrealistic. As writer Paul Ford says in a thoughtful article, websites are a customer service medium. With new technological advances popping up…

It’s critical to plan ahead as you plan for a revamp of your organization’s IT systems. Your plan needs to be flexible enough to grow with the technological advances that are inevitable.

We’ve all been there. While performing a task or teaching someone a workflow, it occurs to you that you’re probably just doing it that way because John Smith, who left the association 8 years ago, did it that way. When developing a new site’s information architecture or interface, we can fall into this same trap.…

Methodologies fill gaps between tasks by filling in the “why” of the tasks. As User Experience Strategist Corey Vilhauer suggests in an excellent article, think in terms of recipes. Once you learn why you need to sift the flour or whisk quickly for two minutes, the tasks take on a new meaning. By understanding the fundamentals…

The wide variety of workshops gives attendees key information about new trends and strategies from industry experts. But one of the most valuable reasons to attend conferences like this is networking with other professionals who are faced with similar challenges in their own organizations. Nothing beats the collaborative advice you get from your peers. .orgSource…