Now that “disruption” is a business catchphrase, is “resilience” an equally common term in your professional vocabulary? It’s a word that deserves a prominent place in every management team’s playbook. A global biological disaster was unique in our current experience. It introduced the idea that disruption is more like a wave than a precipice. A…

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While some businesses are writing their final pandemic chapter, the healthcare and restaurant industries continue to feel the aftershocks of seismic disruption. Nancy MacRae, MS, CEO of the Emergency Nurses Association and Kristine Hillmer, MBA, CAE, and President and CEO of the Wisconsin Restaurant Association, are leaders who guided their members through the rubble toward…

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